Srd9 Privacy Policy — Your Data, Protected

Welcome to srd9. We believe that transparency and accountability in handling member data are the foundation of a trustworthy online betting platform. This Privacy Policy explains how srd9 collects your personal information, what it is used for, and how carefully it is kept secure.

This policy applies to the use of srd9's website, mobile app, and any of our digital services. By registering or using our platform, you are deemed to have accepted the terms of this Privacy Policy.

This policy has been developed in accordance with Bangladesh's data protection laws and international privacy standards. If you have any questions, feel free to reach out to our support team at any time.

Srd9 collects certain information to deliver its services smoothly and keep your account secure. Below is a detailed breakdown of what data is collected and when:

Information Collected at Registration

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address.
• Preferred currency and language.

Information Collected During KYC Verification

• A copy of your National ID, passport, or birth registration certificate.
• Utility bill or bank statement for address verification.
• Proof of payment method (bKash / Nagad / bank account).

Information collected automatically during platform use

• IP address and device information (operating system, browser).
• Login time, session duration, and page visit history.
• Betting history and transaction records.
• Cookies and local storage data.

Srd9 uses collected data only for specific, legitimate purposes. We never use your information for unnecessary or unauthorized activities. The main reasons for data use are:

• Account Management: Keeping your account active, ensuring login security, and sending service-related notifications.
• Transaction processing: Processing deposits and withdrawals securely and detecting fraudulent activity.
• KYC & Compliance: Verifying identity, confirming age, and preventing money laundering.
• Customer Support: Providing accurate and timely responses to your complaints and inquiries.
• Service Improvement: Analyzing platform performance to improve the user experience.
• Personalized offers: Offering relevant promotions and bonuses tailored to your preferences.
• Security Monitoring: Detecting suspicious activity and managing multiple accounts.

We never sell your information to advertisers or marketing companies. Your data stays strictly within srd9's services.

Srd9 retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Data for active accounts is retained for the entire duration the account remains open.
• Even after account closure, transaction records may be retained for up to 5 years for legal compliance purposes.
• KYC documents may be retained for up to 5 years in accordance with anti-money laundering regulations.
• Data from inactive accounts is deleted after 3 years, unless retention is required for legal reasons.
• If you withdraw marketing consent, your data will be removed from all marketing lists within 30 days.

All data is stored on encrypted servers, with multi-layer firewalls in place to prevent unauthorized access.

Srd9 may share data with third parties only in limited and specific circumstances. Strict data protection agreements are maintained in every case:

When Information May Be Shared

• Payment processor: Only the necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
• Identity Verification Services: Documents may be shared with approved verification providers as part of the KYC process.
• Legal Authorities: Relevant data may be disclosed in response to a court order or government directive.
• Technology Service Providers: Cloud and technology partners required for platform operations are bound by strict confidentiality agreements.

When Information Will Not Be Shared

• To advertisers or marketing companies.
• To data brokers or information resellers.
• To any unnecessary third party without your consent.

Cookies and similar tracking technologies are used on the srd9 website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: Used to analyze where the platform slows down or which pages are experiencing issues.
• Preference Cookies: Used to remember your language preference, layout settings, and other personalized configurations.

You can manage or block cookies through your browser settings. However, disabling essential cookies may affect login and payment services.

Srd9 believes every member should have full control over their own data. You have the following rights:

To exercise any of these rights, email us at support@srd9.ws. We typically respond within 30 business days.

Srd9 strictly prohibits anyone under the age of 18 from using the platform. Date of birth is verified at registration, and age is confirmed during the KYC process.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted. If a parent or guardian believes their child is using our platform, please contact us promptly at support@srd9.ws.

Srd9 uses industry-leading technology to protect your data. Our security infrastructure operates across the following layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification as an additional layer of security at login.
• Firewall & DDoS Protection: Multi-layer firewall protection to defend servers against cyberattacks.
• Regular Security Audits: Our systems are regularly tested by third-party security experts.
• Access Control: Staff can only access data relevant to their specific role and responsibilities.
• Data Backup: Data is regularly backed up to prevent any loss in the event of a technical issue.

In the event of a data breach, we will notify affected members by email within 72 hours and take immediate protective measures.

Srd9 may update this Privacy Policy when necessary, whether due to new legal requirements, expanded services, or technological improvements.

• For any significant changes, you will be notified via email and an in-platform notice at least 30 days before the changes take effect.
• Minor changes, such as spelling corrections or clarifications, may be made without prior notice.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

The latest version will always be available on this page. Check the "Last Updated" date at the top of the page to confirm the current version.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team is always ready to help.

• Email: support@srd9.ws
• Response Time: Typically within 24–48 hours.
• Data Rights Request: Please include "Data Rights Request" in the subject line of your email.